YYCam Pro Official Technical Support & Customer Service Contact

To ensure you receive timely and effective help while using YYCam Pro, we offer the following official support channels. Please choose the best option based on the urgency and complexity of your issue.

1. In-app Live Support (Recommended)

Best for:

* Quick questions and real-time assistance

* Urgent issues during a live stream or while using the app

* One-on-one feedback submission and follow-up

How to contact us:

Open YYCam Pro → tap Customer Service (top right) → start a 1-on-1 chat and submit your feedback.

We'll assist you as soon as possible.

2. Discord Community Support

Best for:

* Sharing tips and experiences with the community

* Real-time Q&A and usage suggestions

* Submitting issues in dedicated feedback/support channels

How to join:

Join the official YYCam Pro Discord: https://discord.gg/YCVmDxmJbC

After joining, post your issue in #feedback or #technical-support.

Welcome to the community—we're here to help and share product tips.

3. Official Support Email

Best for:

* More complex issues that require detailed explanation

* Sending screenshots, screen recordings, logs, and other files

* Email-based tracking and follow-up

Email: yycampro@sodolive.cn
Recommended to include in your email:

* Scenario and issue details (which feature/page it occurs on)

* Steps to reproduce (if applicable)

* App version, OS version, device information

* Screenshots/screen recordings/logs (optional but recommended)

Thank you for your support and trust in YYCam Pro. We'll continue improving the product and provide professional, timely assistance.